Did anyone say customer service was a thing of the past? If so, you haven't shopped at staples.com.
Time and time again, I have had positive experiences when calling their customer service. In fact, I have a Business Rewards Card and an account executive to call if I need anything. I also get coupons in the mail good for money off purchases of a specific amount.
Try getting that from a company where you aren't a big spender!
As you have seen from my posts, I buy online wherever possible, so I am not talking about going into a Staples store. As long as I place an online order for $50 or more, I get free delivery and usually by the next day. No carrying big boxes, no gas, no hassle.
And to prove how helpful they are, I will relate a story: The other day I purchased 2 packages of paper, in the store for a change because it was such a good deal - a $4 rebate per package. Somehow, I lost my receipts going in and out of the car. I called Staples Customer Service and they took all my info so they could send me copies, but suggested I call the store. I spoke to the manager of the store where I purchased the paper and he faxed me a duplicate receipt, good for return but not for the rebate. The reason I could not get the rebate was that each receipt is good for that particular purchase which has a rebate ID number on the receipt and can't be duplicated. He suggested that I return the paper, and then re-purchase it, giving me a new receipt and new rebate ID number.
Done in no time and then I quickly submitted the rebate online, so no hassle whatsoever.
Hey, I now get back $8 in cash for a purchase of $10. Not a bad deal! (I know I had to drive to the store again, but being that this was my fault and that I was near one anyway while doing errands, it was OK.)
Where to buy: www.staples.com
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