Wednesday, July 7, 2010

TV's, Remotes and Blu-Ray DVD players

What happens when you take your blu-ray DVD player with you on vacation and forget to bring the remote?

For one thing, you can't do a thing without it.

We have a account and you can stream movies from your blu-ray DVD player if it has the Netflix connection. (I had written about this a while ago.)

But without the remote we could not watch a DVD or stream movies.

Since we subscribe to, we tried to program the DirectTV remote.  Hours went by without success.  Each code given was tried, failed and made us frustrated.

I called and was told that they have another remote, a newer version, which may work with our specific blu-ray player. Nothing was promised but we decided to get the newer remote.

We are expecting the new remote tomorrow.  Hopefully it will work.  I will let you know. 

As an aside, I would like to commend the customer service department at  I had originally called about programming their remote and was not completely satisfied with the answer I had been given. I then sent an email stating my concerns.  I was called the next day and my problem was resolved.

In the meantime, while waiting for the remote to be shipped, we called Sony, the brand of blu-ray player we own.  They were not forthcoming at all. They would not give us a code to work with our remote.  They said that we would have to call the manufacturer of the remote to get a code.

How is that for customer service?  Why would this information be "classified?" Is it because they only want you to use Sony equipment?

Since this is the only blue-ray DVD player we own, I can't test the Directv remote to see if it would work with other brand blu-ray players.

Something to ask about when purchasing your next blu-ray player.  That is, if you want to reduce the number of remotes you can misplace each day.

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