I am on my second Super Automatic coffee machine since 2005. Both had to be sent back to the company for repairs. Both cost a good deal of money to do so. Both had new issues further down the road.
Someone from a site which sells this type of machine recently told me that if you use these all the time, their life span is about 5-6 years. I guess that with all the parts in use just to grind beans and make coffee, it makes some sense that things will go wrong, even if you take great care of your machine, as I do.
Why am I telling you this? Two weeks ago, I had an issue where the water was not coming out of the machine into my cup, or if the water came out, it came out in places it was not meant to drip from. I called the manufacturer, and in my case it was Jura Capresso, and as always, they are very forthcoming with advice on troubleshooting. After I tried all of their suggestions, the problem persisted. I was presented with 2 choices: I could either send the machine back for repairs or I could trade it in and put the trade in value towards purchasing a new machine from a list of specific models.
Not too bad, but I was upset thinking of all the money I had spent on purchasing this machine and previously repairing it.
Onto the Internet in search of help. Did I luck out!
Found a video on YouTube which showed how to take the machine apart and do repairs. The YouTube channel is PartsGuru USA. The website is: partsguru.com.
The video was clearly shot and detailed. And an added benefit of being able to open up the machine correctly, was that we were able to clean it, remove mildew build up, flush grinds out of the water tube and make it look almost new again. Could not have done it without this video.
As I scrolled down the video page, I saw how many people were helped by his videos, and how grateful we all are for his help. He quickly responded to the two questions I asked. If you need the proper tools to do the repairs, he has them. We were lucky that we had whatever we needed and although it took us a few hours to make sure we did everything correctly, our machine is working again!
Videos of many well know brands appear on his YouTube channel and many machines are available to purchase on his website. He also does repairs.
I am forever grateful to PartsGuru for what he offers us. Considering the expense of owning these machines, what a coup to at least try to fix it yourself!