Tuesday, December 29, 2015

Whole Foods Does Not Have Their Whole Act Together

If anyone has watched South Park lately, you would have seen that Whole Foods became the object of ridicule.  In the end, the store leaves town in the form of a spaceship, possibly returning to the planet it came from.

Sounding negative is not unusual for me.  This time my complaint is about shopping at Whole Foods.  And it is the little things that really bug me. When it comes to Customer Service, I feel that is one area a business should put in some effort.  My following comments relate to the store in the Time Warner Center in NYC. 

After going down an escalator, I land smack in the middle of people going every which way, with or without their shopping carts or baskets.  It's enough to make you want to march right back up the escalator. There is no rhyme or reason in how entering the store is structured and you can have people walk right into you while they are wandering around trying to make some sense of their surroundings.  So one thing that needs to be done is make entering the store more manageable. I should not get stressed in a store which sells products to help you stay healthy. 

Today all I wanted/needed was apples.  I walked over to Customer Service to ask if I could check out with them since all I had was a bag of 4 apples.  The response, in a tone which made me feel she did not give a hoot, was, "I don't have a scale so you will just have to get in line."  She could have at least said she was sorry but unfortunately she has no scale.

They have an express line for 10 items or less.  Two weeks ago I got on that line and the line which was not express, moved much faster.  On my way out I asked Customer Service if that made sense and was told, "It just depends."  Today I went to a non-express line with my bag of 4 apples and again, it moved faster than the express.  I guess people buying their lunch think that they will get out faster on the line meant for small purchases, so the line gets longer than the regular check out line.  There is something wrong with the way that is set up. Maybe they should call it the "Less Item Lane" for people who want to spend even more time in Whole Foods.

Another time I had come in and they were out of a bakery item which was on sale.  I went to Customer Service for a rain check since I didn't think I would get back there before the sale was over.  It took over 20 minutes for Customer Service to get someone who worked there to go back to the bakery to ask about the sale and come back to report the findings and only then was I issued a rain check.  You would think I asking for my lottery winnings and they had to prove my ticket was real.

It's this attitude that makes me wonder why I would go back to shop at Whole Foods.  At least make me feel that you care if I remain a customer.

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